Age UK Cambridgeshire & Peterborough offers a free and confidential information and advice service for older people, their families and carers.
Information and Advice is a helpline open Mon- Fri 9-3pm and answered by our team of local Information Officers. We are there to offer free, impartial, confidential information and advice on a variety of things including
Local social and leisure activities
Local practical support services
All matters relating to finance
Adult Social Care navigation
Rights, housing, travel, transport, education
We are also a DWP registered organisation. We can tdo benefit checks and can support applications for grants especially for heating. We offer advice and casework and working towards the national IAQP certification (Info and Advice Quality Programme) All staff keep updated and follow the Human Rights Act, Mental Capacity Act, Mental Health Act and Care Act.
Why you can rely on us
We give you information that is accurate and up to date.
We take time to listen and understand.
We explain the choices you have.
We make sure that you can talk to us in private.
We won’t tell anyone about your concerns without your permission.
If we can’t help, we can put you in touch with people who can.
Connecting with others
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Support with housing
Support with employment
Support for carers
Managing a long-term health condition
Basic necessities (food/clothes)
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Learning difficulty friendly
Physical disability friendly
Takes place in the client’s home
Non English speaking friendly
Service access criteria:
Normally the service is for people aged 60+ or caring for someone who is 60+ in Cambridge and Peterborough
Key words - separate with a comma:
Age UK Cambridge,