Free and confidential advice for residents of Ealing

The Ealing Advice Service (EAS) consortium offers free and confidential advice to residents of Ealing.

We can help with: telephone calls, understanding letters, written and online applications, online bidding for social housing, form filling, preparing for appeals and tribunals and speaking with professionals. 

Our advice team can give in depth advice in our specialist areas of work: benefits, debt, housing and employment.

Changes to the EAS service during the coronavirus outbreak:

  • We can offer a limited number of in-person appointments at premises in Ealing.
  • If an appointment has been arranged, please arrive no more than 15  minutes beforehand. Attendees arriving 15 minutes late will not be seen.
  • All appointment attendees must wear a face covering and adhere to social distancing. EAS will not be able to offer a service to clients who refuse to follow government guidance.

We are no longer based at the former Age UK Ealing office at 135 Uxbridge Road and unfortunately we are not currently able to offer drop-in advice sessions or home visits and cannot see unannounced visitors without an appointment.

EAS can assist with the following advice enquiries:

  • Welfare benefits including Universal Credit, ESA, PIP, Attendance 
    Allowance, Pension Credit, Housing Benefit and Tax Credits
  • Housing issues
  • Council Tax issues
  • Transport and Travel concessions including Blue Badge applications
  • Social Care advice
  • Advice and support for parents and carers of children and young people with disabilities and additional needs
  • Disability Rights
  • Immigration advice (OISC level 1)
  • Debt advice and money management
  • Employment advice
  • Consumer, contract and general advice
  • Food bank voucher referrals
  • COVID-19 related advice - quarantine, testing, emergency provision

We have access to specialists who can assist with debt, housing,  employment and benefits enquiries up to appeal level. 

If we are unable to assist we may refer you to another organisation. Unfortunately we cannot accompany to assessments, represent in person at tribunals or provide advocacy services.

Categories:
Connecting with others
Getting active
Losing weight
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Mental health
Support with housing
Support with employment
Support for carers
Volunteering
Managing a long-term health condition
Basic necessities (food/clothes)
Social prescribing
N/A
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
N/A
Service access criteria: Patients must live in Ealing and not be receiving assistance from another advice service about their inquiry. If the patient has been placed in temporary accommodation in, or by, a neighbouring borough there are restrictions to the service we can offer.
Key words - separate with a comma: advice, ealing, information, housing, council tax, social care, disability rights, employment advice, food bank referral
Is this service available nationally?:
Yes
No

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