THE PLATFORM
One part of your stack, covering the whole referral loop
Referral tools inside the clinical system, a live marketplace of community services, case management for delivery teams, and analytics that evidence the change. Joy works alongside your PHM analytics, records and case management, and inside the tools your teams already use.
- ✓Referral sent from Kent Practice
- ✓Case opened, link worker assigned
- Outcome recorded to the GP record
Illustration, synthetic data
The full Joy platform in three minutes: referrals, case management, marketplace and analytics.
JOYCONNECT
Instantly refer patients to health and wellbeing services
Joy sits inside the clinical system your teams already use. From EMIS Web or SystmOne, staff can refer or signpost to local services in three clicks, without leaving the patient record.
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Send referrals directly from the clinical system
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Forms auto-complete patient data
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Two-way notes and coding back into EMIS and SystmOne
JOY CASE MANAGEMENT
Run your whole caseload in one place
Built with personalised care teams, Joy holds everything a link worker does in a day: case notes, referrals, follow-ups, all against one record. Large caseloads stay organised across the whole team, and every contact quietly builds the evidence of what worked. Integrated with EMIS and SystmOne.
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Case notes, clients contacts, templates, documents
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Wellbeing and client concern trackers
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Onward referrals and referral trackers
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Built-in tasks, scheduling and team collaboration
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Triage new clients and track onward referrals
JOY MARKETPLACE
Refer into real community capacity, kept current for you
Refer clients to vetted local support in seconds, from a marketplace Joy keeps current for you. No more chasing whether a service still runs or still has space: we maintain the listings and the accuracy, so your team can trust what they refer into.
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Embedded referral forms and signposting
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Track referral status and communicate with service providers
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Integrates with external directories: Open Referral UK & Open Active data feeds
Live community services listed and taking referrals across the country, so demand moves into the community instead of coming back to the GP.
Source: live count from the Joy platform
Faster referrals with Joy compared to traditional pathways, average of 5-mins to send a referral, down from 18-mins.
Source: Joy platform measurement across customer deployments
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Advanced filtering by client demographics
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Ward-level breakdown of deprivation
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Tracking of referral volumes
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Aggregated wellbeing outcomes by organisations
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Joy benchmarks to compare performance versus targets
JOY INSIGHTS DASHBOARD
Public health analytics your team can actually use
Measure the efficacy of preventive health initiatives, identify health inequalities and uncover gaps in service provision. Joy provides commissioners with the ability to track outcomes and activity across different social prescribing organisations.
Curious what this looks like for your own area? The Model Neighbourhood models a fully resourced neighbourhood service for any Primary Care Network in England.
JOYNOTES
Let the notes write themselves, so you can focus on the person
JoyNotes is Joy's ambient transcription assistant. It listens during a conversation (with the person's consent), then drafts a structured case note ready for the link worker to review, edit, and save into the Joy Case Management System. As it listens it also picks up wider determinants of health that often go unnoticed and matches them to local VCSE services, so every contact counts.
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Notes written as you talk: a clear, structured draft note in seconds
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Built for social prescribing: what matters to the person, agreed actions, referrals made, follow-up plans
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You stay in control: nothing is saved without review
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First conversations without the waiting list, day or night
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Grounded in real local services from the Joy Marketplace
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Complex or sensitive cases are always handed to a person
JOY CHAT, THE WHATSAPP-BASED LINK WORKER
Support for every patient, at any hour
Joy Chat is Joy's WhatsApp-based link worker. It has guided conversations with people about what matters to them, then connects them to local community support drawn from the Joy Marketplace. Joy Chat works around the clock, so nobody waits weeks for a first conversation.
WORKWELL
Work & health, connected
WorkWell brings the same referral, case management and evidence loop to work and health support, helping people stay in or return to work.
Explore work & healthOne platform, commissioned across health, local government and the community sector
See what Joy could do in your area.
Talk to our team about your neighbourhood, your data and your priorities. Not ready for a call? Start with the evidence.